Effective Date: 23/01/2026
At Akhand Mart, we understand that plans may change, and we strive to make the cancellation process fair and transparent for our customers. This Cancellation Policy outlines the terms under which orders placed on our website or mobile applications may be cancelled.
Customers may request cancellation of an order only before the order has been dispatched from our warehouse or seller location. Once an order has been shipped or handed over to the delivery partner, cancellation will no longer be permitted. In such cases, customers may refer to our Refund and Return Policy after delivery, subject to eligibility conditions.
To cancel an order, customers must initiate the request through their Akhand Mart account, mobile application, or by contacting our customer support team. Order cancellation requests are subject to verification and confirmation by Akhand Mart. We reserve the right to accept or reject cancellation requests based on the order status.
If an order is successfully cancelled, any payment already made will be refunded to the original payment method used during purchase, in accordance with applicable refund timelines. Processing time may vary depending on the payment provider or bank.
Akhand Mart reserves the right to cancel any order at its discretion due to reasons including but not limited to product unavailability, pricing errors, suspected fraudulent activity, incorrect customer information, or violation of our Terms and Conditions. In such cases, a full refund will be initiated if payment has been received.
By placing an order with Akhand Mart, customers acknowledge and agree to this Cancellation Policy.
